What the Dell does a girl have to do to get good customer service?Apparently blog about your experiences.
So about a month ago I read this post by Red Dred Princess and it literally struck fear into my heart. I have a Dell Inspiron 6000, and I really love it. It has been very good to me, but I've had it for, yep, you guessed it, 2 years and 5 months. She said her current Dell lasted only two and a half years and the one before that lasted only three years. The thought that mine could kick the bucket in the next 1 - 6 months was extremely scary to say the least.
I am not the sort of person who has to have the newest technology, but I do have to have a laptop! I can't work and travel without it. It would seriously cramp my style if my computer died without warning.
After reading her post and this one by Brunsli, I decided that I needed to be proactive and look seriously into purchasing another laptop before the inevitable happens! I've been looking at HPs and Toshibas. I figured with it being back-to-school season, I can probably get the best deals. There will likely not be specials again until the Christmas season rolls around. And my Dell might not last that long.
I'm a loyal Dell customer. I really didn't see myself buying anything else because all of my experiences with the company have been positive, but having read about two Dell laptops that spontaneously quit in such close proximity and without warning really has me spooked - especially since mine has not been running at peak efficiency lately. It has been very temperamental. I've defragged and cleared my caches and done several other things that are meant to optimize performance, and it's just sluggish.
It's slow to boot up, slow retrieving files, slow opening and closing windows, so, come to think of it - if it quit, it might not really be without warning. Maybe the handwriting is on the wall.
A few people I know have Hewlett-Packards that they really like, so as much as I love my Dell, I've been pricing HPs and giving serious consideration to making the switch.
I'm pretty comfortable using computers, but I don't pretend to know all about the inner workings. I do, however, have a lot of nerdy-geeky friends. I used to do a little programming and tech support, but anyone who knows anything about computers knows that software and hardware issues are not the same at all. But my point is this: a lot of my friends are computer snobs. You know, the kind of people who can build their own computer....
And they always ask me in smirky ways how I like my Dell. I like it just fine, I say. How's it holding up? they ask. How's it working? Well enough, I say. For now, they say.
How long have you had it? is always the next question.
Just a little over two years, I say.
Silence and a pitying/condescending look. Like they know that I don't know what the Dell I'm in for. As if to say: Don't call me when it all goes to Dell...
What the Dell am I supposed to do if my computer conks out?
I don't have a Valentino like Brunsli, and I doubt the Dell people will discover me and take pity on me and send me one like they did Red Dred. Check out what happened for her! I mean, what the Dell are the chances? How the Dell did they discover her blog? What the Dell is their monitoring software like? How the Dell does it work? What the Dell do they do? Count the number of times Dell appears in a certain post? Who the Dell has that job?
I already love Dell. I really, really do. It's the only computer I've ever bought. I'm on my third one, but this is my first laptop. I never had any customer service issues in the past, I only ever upgraded. I have always spoken very highly of Dell computers and their award-winning customer service, but I know if they sent me a computer gratis, I would sing the praises of Dell from now until forever.
Not so bad....?? Would I say that Dell is 'not so bad'? I would be sure to tell everybody I know that Dell is the best computer company ever!!!! (And I know a lot of people...people who value my opinion....people who are very impressionable and with disposable incomes...)
True story.
So, what the Dell else does a girl have to do?
Who the Dell knows...?
